Coronavirus News

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March 16, 2020 No comments

COVID-19 COMMUNICATION

 As concerns regarding COVID-19 continue to impact many aspects of our personal and professional lives, we wanted to reach out and let you know the steps we are taking in response to this challenge.

 

As always, the health and safety of our customers and employees are our top priorities. This includes restricting all non-essential travel and events for our team members. This does not impact the delivery of your material. We recognize that maintaining relationships is part of doing business. Therefore, effective immediately, our staff will rely more on telecommunications, email, video conferencing, and social media. Through this, we will be limiting face to face meetings to ‘Mission Critical’ so as not to serve as a potential conduit. Additionally, we would like to provide you with the following information: 

 

  • TW Metals' diversified supplier strategy, multiple locations, and redundant inventories ensure continuity of supply.
  • The flexible structure of your TW Metals’ sales teams allows us to continue operations under all possible conditions. Your local Territory Manager will be in touch to discuss what best works for you.
  • Our TW Metals Customer Portal offers information online including 24-hour access to order entry, pricing, documents, quotes, order history, and more. This Portal is an ideal option if you are planning to adjust your work schedule. Signing up is quick and easy. Click HERE for more information.
  • Operationally, we have taken actions to increase sanitation, shift adjustments/splitting and other actions to minimize exposure risks. Additionally, processing and transportation resources are regularly reviewed to ensure continuity in TW Metals' ability to meet customer needs.

  

We are committed to providing the best level of service, superior quality, and customer support during these uncertain times. While these times are challenging, our customers can continue to depend on TW Metals as they have for over 113 years.

 

We value you and appreciate your business.

Very respectfully,

Kirk Moore

President/CEO, TW Metals